Business Communication
|
No. of days: 2
For whom: Junior to Middle level management
A vital aspect of any business is good communication. Every day employees, especially managers, communicate with people at different levels within the organization and with other organizations. Sub-par communication can not only lead to confusion but can also lead to losses in terms of time, effort and money.
The business communication program examines all the types of verbal, non verbal and written communication in the business world. Through numerous examples we inculcate the art of effective speaking, writing, negotiating and interviewing.
Program Objective
- Demonstrate effective business communication skills during meetings with clients and peers
- Use effective email writing techniques in order to get optimal value through the interaction
- Exhibit proactive and assertive behavior during client interaction and meetings
Program Contents
- Role of business communication at work
- Organizational communication
- Interpersonal Relations – the Impact of communication
- Barriers to communication
- Attitudes while communicating
- The power of non-verbal communication
- Elevator pitch
- Social situations and small talk
- Active listening
- Effective meetings
- Assertiveness
- Email – Structure, language and presentation, behaviors and etiquette
- Using the right language and choice of words
- Email writing
- Giving and receiving feedback
- Speaking effectively
- Action planning and closure
Approach
Methodology
- Experiential learning
- Ample use of role plays, real life examples, discussions, experience sharing
- Story telling, music, dance & drama
|
|
