Enhancing Internal Training Skills

A company in the Banking and Financial Services sector was looking to develop and enhance the skills of their internal trainers to facilitate training programs that have greater business connect and impact. Although they had Process and Technical trainers, who had been trained internally, the challenge they faced was that they were unable to link the trainings to business results. It was felt that there was no visible impact of the training programs.

Industry

Banking and Finance

Solution category

Developing and enhancing the trainers’ skills to facilitate training programs that have greater business connect and impact.

Background

The client organisation provides operations support and services to businesses across the company. The delivery centres are located in India (Noida, Chennai and Mumbai) and South Africa (Johannesburg and Pretoria). The Indian operations started in 2007. Since then, it has grown significantly.

Impact

  • 79% participants were certified based on the performance in the certification process.
  • Enhanced skills in writing training objectives, design and delivery of programs.
  • A successful road show called the “Pragati Road Show” was conducted by the participants for trainers from other departments to learn new and creative ways to deliver training. This was very well received and hugely appreciated by others.
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