Indicative Program Content
- Learning is a process – principles of learning, the 5E engagement process, David Kolb’s learning style model
- Energizers and facilitation – the fundamentals of facilitation, inspiring attitudes that support facilitation
- Training methods – demonstrations, discussions, audio and visuals, technology enabled methods, role plays, synergogy, case studies
- Group dynamics – mantra of enriching relationships, interpersonal skills, the ADDIE model
- Designing training programs – Training needs, measuring effectiveness of training, The Kirkpatrick model for measuring impact of training
- Action learning component – participants are provided with an opportunity to practice purpose and learning objectives in 16 sessions
Case Studies for this program
- This program was conducted for trainers within the Learning and Development departments of organizations, as well as independent facilitators, to further enhance their facilitation skills. The program enabled them to move from a view of ‘training as an event’ to ‘learning as a process’.
- A company in the Banking and Financial Services sector was looking to develop and enhance the skills of their internal trainers to facilitate training programs that have greater business connect and impact. Although they had Process and Technical trainers, who had been trained internally, the challenge they faced was that they were unable to link the trainings to business results. It was felt that there was no visible impact of the training programs.
- The Client had a pool of trainers who conduct training for different functions such as Sales, Customer Service, Credit & Collection etc.
As they are not formally trained trainers, a need was felt to build or enhance their capability. The objective was to upgrade and equip the trainers with the knowledge, skills, and attitudes required to conduct soft skills and behaviour skills training programs at the appropriate level internally.